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What should the customer know about your pricing (e.g., discounts, fees)?

In the tree business, there isn’t any standard pricing…it just depends on how fast the tree comes down…if the tree is in between 2 houses with limbs over each roof it is going to be higher priced than having the same tree in the middle of a field with nothing in its way of removal…

We do have a minimum price of $500

What is your typical process for working with a new customer?

When I meet with a new client I want to hear what it is that they are looking to achieve…I ask why they want to remove a tree or trees especially when they are healthy… I ask them these questions because I dont want to take down a tree if they want to get sunlight on their lawn when the sun doesnt pass over where they are looking to remove the tree…we remove the tree the client still has the issue…I also try to help them achieve their goal in the most cost effective way…so I do ask many questions to see what we can and can not do…

What education and/or training do you have that relates to your work?

I have been working in the field for a few years now and am considered an arborist…although I am not certified as of yet I am studying to become certified

How did you get started doing this type of work?

I answered an ad while looking for a job that said Disaster Relief Training…it sounded interesting so I went for the interview and found out more and found that it was tree work but we did train for disaster relief…

What types of customers have you worked with?

Our customers range from residential homeowners to commercial land owners..people wanting to do lot clearings and we also specialize in disaster relief…helping people who have been hit by a natural disaster and have severe tree damage by removing hazardous trees from their homes and property.

Describe a recent project you are fond of. How long did it take?

We were working at a home in Marietta and the client wanted to remove approx 40 trees in his backyard…so his kids would have a place to play…as we were working the next door neighbor asked us for a quote to remove 115 trees…our quote was quite higher than a previous quote they received…when the crew showed up we watched them for a while to see what their process was…and they were a bit reckless and thought if they continued someone was going to get hurt…after they left the client came over to us and asked us how they can fire that crew and hire us…which we did…and as the saying goes when it sounds too good to be true it usually is….Dont do your tree work based on the lowest price…hire a crew with experience and someone that has referrals and good reviews…or you just might get what you pay for…when this job was complete the client put us on a referral sight group and highly recommended us and that group has kept us busy ever since then which is over 1 year ago

What advice would you give a customer looking to hire a provider in your area of work?

When hiring a tree company there are many..especially in this area with all different skills and lack there of…you want to hire a crew that is fully insured…even though they all say that they are “fully insured” they may not be…get a copy of their insurance and call the insurance company to verify that they do have the coverage they say that they have…A fully insured company should have 1,000,000 Liability 2,000,000 Aggregate My second piece of advice other than being fully insured as stated above is make sure they have the experience…you don’t want to get a weekend warrior out there with little experience to remove a tree…they may remove it and not have a problem but then again they may not…Ask for referrals, or check their reviews on Thumbtack…look for the experience

What questions should customers think through before talking to professionals about their project?

Some things people should think about are limbs that are close to the house that may give access to squirrels and other critters including palmetto bugs and other bugs…all limbs should be trimmed away from the house and roof… Any trees that are damaged on their property…if you see holes at the base of a tree or if you see holes or damage on the trunk of a tree…you can also look to see of their are dead limbs on a tree some dead limbs are ok but many dead limbs may indicate a problem with the tree…mistletoe on branches of a tree are deadly to a tree…we do like mistletoe around Christmas time but we dont want to see any in the trees it is a cancer to a tree… Ivy is another killer of trees…it does look pretty but as it climbs the trees it sucks the nutrients from the tree and chokes the tree…you can kill the ivy to save the tree but in some neglected areas the tree may have to be removed